FAQs

Everything you need to know about ordering from Selene. If your question is not answered here, email support@selene-jewelry.com and we will get back to you within 24 hours on business days.

About our jewelry

What does Selene sell?

Necklaces, rings, earrings, bracelets and anklets. Every piece is 18K gold or silver colour bonded onto 316L surgical grade stainless steel using PVD, a vacuum process that fuses the finish to the metal instead of dipping it in a plating bath.

What is the jewelry made of?

316L surgical grade stainless steel with an 18K gold PVD finish. There is no copper, no brass, no lead and no nickel in it, which is why it is suitable for sensitive skin and does not leave green marks.

Can I wear it in the shower, the sea or the pool?

Yes. The PVD finish is bonded to the steel rather than layered on top of it, so it is made for daily wear including showering, swimming and exercise. Rinse with fresh water after salt water or chlorine and dry with a soft cloth.

How do I find my size?

Every product page lists the exact size of the piece. Our Size Guide explains how to measure ring size, necklace length and bracelet fit, and what to do if you are between sizes.

Shipping and delivery

How much does shipping cost?

Shipping is free on every order, worldwide. There is no minimum spend.

How long does delivery take?

Order processing: 1–2 business days (Monday–Friday, excluding public holidays)
Delivery: 3–7 business days after dispatch
Total: approximately 4–9 business days from the moment you place your order

Delivery estimates are not guaranteed and can be affected by customs inspections, weekends, public holidays and high shipping volumes.

Do you ship internationally?

Yes, we ship worldwide. Any import duties or taxes charged by your local customs authority are the responsibility of the customer.

How do I track my order?

Every order ships with tracking. Once your order is dispatched you will receive an email with your tracking number so you can follow your package at any time.

My tracking says delivered but I have not received my package.

Contact the courier directly to open an investigation. Once you have written confirmation from the carrier, forward it to support@selene-jewelry.com and we will take it from there. Claims submitted more than 7 days after the delivery confirmation cannot be reviewed.

My order arrived damaged or incomplete.

Email support@selene-jewelry.com within 30 days of delivery with your order number, a photo of the issue and a short description. We will make it right at no additional cost to you.

Changes, returns and refunds

Can I change or cancel my order after placing it?

Our fulfilment process starts automatically, so orders cannot be modified or cancelled once they are placed. Please check your details carefully before completing your purchase. If something is wrong, email us straight away and we will do what we can.

What is your return policy?

You can request a return within 30 days of the delivery date. Items must be unworn, unwashed, undamaged and in their original packaging with tags attached. Full details are in our Refund Policy.

How do I start a return?

Email support@selene-jewelry.com with your order number, the item name and the reason for the return. We will reply with return instructions and the return address. Please wait for approval before sending anything back.

Who pays for return shipping?

Return shipping is at the customer's expense, and we recommend a tracked method. The exception is a damaged, defective or incorrect item, where we cover the return shipping ourselves.

How long does a refund take?

Approved refunds are issued to your original payment method within 7 business days of us receiving and inspecting your return. Depending on your bank it can take a few additional days for the funds to appear. We do not charge a restocking or handling fee.

Do you offer exchanges?

Yes. Email us and we will arrange it. Because international returns take time, we can in some cases ship a replacement before your original item arrives back with us. Replacement delivery can take up to 12 business days.

Payment and security

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay.

Is it safe to pay on this website?

Yes. The whole site runs over SSL encryption and payments are handled by our payment providers. We never see or store your full card details. Payment is taken at the time of purchase.

What if my payment fails?

Check that your card details and billing address are entered correctly and that your card is authorised for online and international payments. If it still fails, try another payment method or email us and we will help.

Privacy and support

What do you do with my personal data?

We use it to process and deliver your order and to provide support. We do not sell or rent your personal information. Our Privacy Policy sets out exactly what we collect, how we use it and what rights you have, and you can manage your preferences on our Your Privacy Choices page.

How do I contact you?

Email support@selene-jewelry.com.

Monday to Friday: 9:00 AM – 6:00 PM
Saturday to Sunday: 10:00 AM – 3:00 PM
(All times are Eastern Time)

Average response time: within 24 hours on business days.